Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Identification Information: Name, address, phone number, and email address provided when you request a quote, book a service, or contact us.
• Service Address Information: Property address provided for service scheduling purposes.
• Payment Information: Payment details collected at the time of service. We do not store full payment card numbers on our servers.
• Usage Data: Information your browser sends when you visit our website, including your IP address, browser type, pages visited, and time spent on the site.
• Form Submissions: Any information you voluntarily submit through our online contact or quote forms.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and deliver services
• Process payments and send receipts
• Respond to inquiries and customer support requests
• Send service reminders, appointment confirmations, and follow-ups
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain website functionality.

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors interact with our site. These services may collect information about your visits using cookies and similar technologies.

4. Third-Party Services

We may use trusted third-party services to support our business operations, including:

• Form Processing: Contact and quote forms may be processed through a third-party service (such as Gravity Forms).
• Analytics: Website analytics to understand traffic and usage patterns.
• Payment Processing: Payments are handled through secure third-party processors.

These third parties are contractually obligated to protect your information and may only use it in connection with services provided to us.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a period of three years.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.